Support

Support that understands live calls, brokerage state, and the full audit trail.

VoipTrades support is built around the actual workflow: onboarding, routing, confirmation, and trade execution. When something breaks, the answer is in the call and order records, not in guesswork.

Contact supportOpen dashboard

< 10 min

Average first response

24 / 7

Coverage window

Calls + trading + onboarding

Support scope

How support works

  1. 1Describe the account, call, or trade issue once.
  2. 2We trace the relevant user, inmate, call session, and order records.
  3. 3Support can pinpoint whether the failure happened at onboarding, routing, confirmation, or brokerage submission.
  4. 4You leave with the concrete next step, not a generic ticket response.

Coverage

Get help on the part of the workflow that actually failed.

Onboarding help

Get help with sponsor registration, inmate records, approved source lists, and number assignment before a line goes live.

Routing diagnostics

Work through call acceptance failures, prompt-detection misses, DTMF timing problems, or SIP bridge issues.

Brokerage workflow support

Troubleshoot account linking, trade confirmation issues, rejected orders, and downstream provider connectivity.

Audit and export assistance

Retrieve call history, trade history, and webhook evidence when you need operational or compliance review.