How Can We Help?

VoipTrades is a voice-based service that allows incarcerated persons to manage their brokerage accounts and execute stock trades using an approved correctional phone line. By calling our secure trading line, users can obtain market information, review account positions, and place trades through a guided voice system.

VoipTrades is designed for incarcerated persons who already have, or wish to open, a brokerage account with one of our supported brokerage partners. The service can also involve family members or trusted individuals who assist with account setup and paperwork.

Most incarcerated people do not have direct internet access. VoipTrades bridges that gap by allowing them to interact with financial markets through a secure phone-based system, helping them build financial knowledge and maintain long-term investment strategies.

To get started, the following steps are required: • Brokerage Account Setup – A brokerage account must be opened or linked with a supported brokerage provider. • Power of Attorney Authorization – The incarcerated person must sign a limited Power of Attorney allowing VoipTrades to connect to the brokerage account. • Account Verification – We confirm the account details and activate the phone access system. • Phone Access – The incarcerated person calls the VoipTrades trading line from their approved phone line to begin using the service.

A limited Power of Attorney (POA) allows VoipTrades to: • Connect securely to the brokerage account • Execute trades only under the direction of the incarcerated person • Collect applicable service fees directly from the brokerage account This authorization ensures that the service can function securely without requiring outside payments.

No. All investment decisions remain the responsibility of the incarcerated person. VoipTrades only executes trades based on the instructions provided during the phone call.

All fees are collected directly from the brokerage account associated with the service. This includes: • Trading execution fees • Monthly service fees • Document mailing fees VoipTrades does not accept checks, money orders, or other forms of payment.

Traditional payment methods are often restricted in correctional settings. Collecting fees directly from the brokerage account simplifies the process and ensures uninterrupted access to the service.

Yes. Each month, the incarcerated person will receive a mailed statement detailing all fees collected from the brokerage account.

Through the VoipTrades system, users can: • Check market prices • Review account balances • Listen to portfolio positions • Execute buy and sell orders • Review recent trades

Depending on the brokerage partner, supported investments may include: • Stocks • ETFs • Mutual funds • Bonds Options and other complex financial instruments may be limited depending on brokerage policies.

Family members cannot place trades through the VoipTrades phone system. However, they may assist with account setup, documentation, or funding the brokerage account outside the service.

Yes. VoipTrades uses secure communication systems and identity verification to ensure that only the authorized incarcerated person can access the account through the phone interface.

VoipTrades works with regulated brokerage partners and follows financial industry standards for security, compliance, and recordkeeping.

Yes. Funds can be added through the brokerage account using the brokerage firm's normal deposit methods. VoipTrades does not handle deposits directly.

Yes. Family members can view the brokerage account if they are authorized by the incarcerated person through the brokerage firm.

If the person is transferred to another housing location, access may continue depending on phone access availability. Upon release, the person may choose to: • Continue managing the brokerage account independently • Cancel the VoipTrades service

VoipTrades can mail account documents and statements directly to the approved mailing destination on file. Any mailing fees will be disclosed and deducted from the brokerage account.

Family members or support contacts can reach our onboarding team through the Contact Us page on the website.